What to do if Roku cannot connect to home network or the internet?

What should I do if I cannot connect to my home network or the internet?

Roku streaming players need to access the internet for streaming audios and videos. While setting up your Roku device, you have to connect it to the home network in the same way you connect your mobile device and smartphone. In case your Roku device has an Ethernet port, then you can also connect your device to the router using an Ethernet cable. 

A network connection is a must for setting up your device. Hence, if you are not getting a good signal strength or if your device is not well connected, then you will get the network connection error. For resolving the error, you first have to check your internet connection on the Roku device. For checking, go to the Settings Menu> Network> Check Connection. Check the connection and then you can test the speed and quality of the signals. 

After checking, follow the procedures mentioned below. 

What should I do if I cannot connect to my home network or the internet?

Solution 1: Select Correct Wireless Network

If you are getting the error, then you have to check if you have connected to the correct wireless network or not. Selecting the wrong wireless network will fail to connect and will show you the Error code 14.

Solution 2: Enter the Correct Password

For resolving the error, you must try entering the password again. This time you should be very careful as passwords are case-sensitive. So, even a small mistake in the password will show you the error. 

Solution 3: Check Your Routers Working

If your device is well connected to the router but unable to access the home network, then you might get Error code 009. In this case, you have to check your Router’s working. Also, if you are getting Error code 013 or 012 which is related to Ethernet cable, check the working of your router. 

In such scenarios, you should try resetting your router and Roku device. Restarting will also help you to solve several other error codes like 14.10, 14.11, 14.20, 14.30, 14.40, 14.50, 14.62, and 14.64. For this, follow the process mentioned below. 

Restarting The Router:

  • Turn off your router. 
  • Further, unplug the power cord from the router and electric board.
  • Now, wait for a few minutes say 2-3 minutes. 
  • After that, plug in the power cord and press the power button
  • Then, try to connect your router to the network and check if the Roku error got resolved or not.

You can also try disconnecting and reconnecting the Ethernet cable. 

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