What to I Do If You See A “HDCP Error Detected” Message or A Purple Screen?

What Should I Do If I See A “HDCP Error Detected” Message or A Purple Screen?

HDCP (High-bandwidth Digital Copy Protection) is a protection standard used by movie and TV industry that prevent you from copying commercial VHS tapes. It is the latest technology that can be used on HDMI connections for digital devices including Roku streaming players. For streaming 4K or 4K HDR content on your Roku player, you will require the latest version of copy protection technology i.e. HDCP 2.2. HDCP Error Detected, if you are using a faulty HDMI cable.

Error message- “HDCP Error Detected” or a purple screen occurs mainly when your streaming player detects that HDMI which is linked with your TV or AVR (Audio/Video Receiver) does not support the copy and content protection technology i.e. HDCP. You might also get this error if you are using a faulty HDMI cable or HDMI connector. For resolving this error, you have to follow the below-given troubleshooting procedures. 

What Should I Do If I See A “HDCP Error Detected” Message or A Purple Screen?

HDCP Error Detected Solutions

Solution 1: 

  1. First of all, unplug both the ends of HDMI cable from your Roku streaming player and TV or AVR.
  2. After that, turn off your TV and remove its power cord.
  3. Then, unplug the power cord from the Roku player as well.
  4. Next, you have to reconnect both the ends of the HDMI cable to the Roku player and TV. Make sure that each connector of the cable should attach securely and firmly. 
  5. Further, plug in the power cord to your TV and streaming player. 
  6. Press the power button to turn on both the TV and Roku streaming player.
  7. Now, try viewing the video again to check if the error is resolved or not. 

Solution 2:

If you are still getting the error, then you must review the setup of your Roku player. You can set up the Roku player in multiple ways. For resolving the error you can try using another setup method. 

Before connecting, make sure that all devices you use for the connection must support HDMI 2.0 and HDCP 2.2. If any of your devices do not support HDMI 2.0 and HDCP 2.2, then you will get the Purple screen error.  

Following are the ways in which you connect your Roku device. 

  • Direct Connection

You can directly connect the Roku streaming stick to HDMI 2.0 input on your TV. 

  • Connection through AVR or Soundbar 

You can also connect your Roku player with AVR or soundbar in between. This can be done in two ways. 

  • Method 1: 

Connect the streaming stick to HDMI 2.0 input on AVR and then connect AVR and TV with HDMI cable. For this, connect one end of the cable to the output of AVR and another end of the cable to HDMI 2.0 input of the TV. Here, both TV and AVR should support HDCP 2.2.

  • Method 2: 

Connect your streaming stick to HDMI 2.0 input of the TV. Further, plug in the HDMI cable to HDMI port available on both AVR and TV. Make sure that AVR and TV must support ARC i.e. Audio Return Channel.  

 Alternative Solutions For HDCP Error Detected Problem:

In case the HDCP Error Detected, then you can try performing the following steps to resolve the error.  

  • Try using different HDMI input on your TV. 
  • Unplug the current HDMI cable and try using a new one. If there is any defect in the cable then it can be easily resolved. 
  • Check if your TV and AVR supports HDCP or not. 
  • Replace the TV screen with the monitor or with another TV. 
  • Try to resolve the error by using the different Display Settings of the Roku player.  

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